Visitor Experience Officer
Warwickshire
CV3 3GW
WWT has an ambitious ten-year strategy. We have a bold goal that, by 2030, nature will be in recovery with abundant and diverse wildlife everywhere, and that natural processes will be creating wilder landscapes where people and nature thrive.
The successful candidate will have excellent customer service and engagement skills and thrive in a busy environment. You will have worked in a customer facing role and be enthusiastic about representing Warwickshire Wildlife Trust, talking about our work to visitors alongside recruiting volunteers and members.
You will be a key part of the Visitor Experience team, working to create vibrant, engaging and inclusive discovery centres. You will be passionate about creating a fantastic visitor experience for everyone who comes through our visitor centres.
In return we can offer you a varied role, daily interaction with highly committed colleagues passionate about their work and bases set at our flagship visitor centre, Brandon Marsh and at our Parkridge Centre in Solihull.
If you are interested in using your expertise to help us then we would be delighted to receive your application.
Job Description
| Accountable to: | Visitor Experience Manager |
| Location: | This role is contracted at either Brandon Marsh Nature Centre, Brandon Lane, Coventry, CV3 3GW or Parkridge Nature Centre Brueton Park, Warwick Rd, Solihull B91 3HW, with significant time spent at both locations, and is not suitable for home working under the Trust’s agile working policy. |
| Salary: | Grade 2b £26,500 |
| Benefits: | Employers’ pension contribution up to 7% (with 4.5% from employee) 25 days holiday plus bank holidays Access to Electric Vehicle salary sacrifice scheme* Employee Assistance Programme Death in service benefit equivalent to 3x salary |
| Responsible for: | Supervising visitor centre volunteers. |
| Liaison with: | Colleagues at Warwickshire Wildlife Trust and across the Royal Society of Wildlife Trusts (TWT), volunteers, contractors, members, supporters, external funders, corporates, suppliers. |
| Hours: | Full time, 35 hours per week. Working on a flexible rota with regular weekend and bank holiday working, with occasional evening work. |
*Access to the EV Salary Exchange Scheme is subject to successful completion of the probation period and compliance with legal requirements in terms of minimum earnings for salary exchange schemes