Visitor Centre Assistant
Warwickshire
CV3 3GW
This busy and varied role will assist with all front of house operations including greeting visitors, taking payments for admissions and retail sales, talking to visitors about membership, and supporting the café team by taking orders, preparing food, and serving customers.
Contact details
Are you great with people, with excellent customer service skills and the ability to thrive in a busy environment? Would you love to help people connect with nature at our visitor centres? Then this role is perfect for you!
You will have previously worked in a customer facing role and be enthusiastic about representing Warwickshire Wildlife Trust, talking about our work to visitors alongside recruiting volunteers and members.
You will be a key part of the Visitor Experience team, working to create vibrant, engaging and inclusive discovery centres. You will be passionate about creating a fantastic visitor experience for everyone who comes through our visitor centres.
In return we can offer you a varied role, daily interaction with highly committed colleagues passionate about their work and bases set at our flagship visitor centre, Brandon Marsh and at our Parkridge Centre in Solihull.
If you think this is the role for you, then we’d love to hear from you. This will be a popular role so early applications are encouraged.
Job Description
| Accountable to: | Visitor Experience Manager |
| Location: | This role is contracted at Brandon Marsh Nature Centre, Brandon Lane, Coventry, CV3 3GW with time also occasionally spent at Parkridge Nature Centre Brueton Park, Warwick Rd, Solihull B91 3HW, and is not suitable for home working under the Trust’s agile working policy. |
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Salary:
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Grade 2a £22,932 FTE 21 hours £13,759.20 (£12.60 per hour) |
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Benefits:
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Employers’ pension contribution up to 7% (with 4.5% from employee) 25 days holiday plus 8 bank holidays FTE (139 hours pro rata) Access to Electric Vehicle salary sacrifice scheme Employee Assistance Programme Death in service benefit equivalent to 3x salary |
| Responsible for: | Supervising visitor centre volunteers. |
| Liaison with: | Colleagues at Warwickshire Wildlife Trust and across the Royal Society of Wildlife Trusts (TWT), volunteers, contractors, members, supporters, external funders, corporates, suppliers. |
| Hours: | 21 hours per week worked on a flexible rota, includes regular weekend and bank holiday working. |