Job Description

Accountable to: Brandon Marsh Catering Manager

Salary: £12 per hour

Liaison with: Brandon Marsh team, Brandon Marsh Catering Manager, Visitor Centre Team, colleagues at Warwickshire Wildlife Trust, volunteers and the general public. 

Hours: Zero hour contract (flexibility needed to cover rota) 

Summer opening hours: 10:00 to 16:30

Winter opening hours: 10:00 to 16:00

Job purpose:

To work as part of the catering team, to ensure a clean, comfortable and welcoming environment for visitors to the café at Brandon Marsh Nature Reserve and Visitor Centre.

Key Responsibilities:

• Serve customers using the till and adhering to procedures to ensure correct entry of items and accurate financial recording.
• Prepare food and drinks for customers in line with the Catering Management System guidelines and Food hygiene regulations.
• Maintain accurate records in relation to food storage and preparation in line with the Catering Management System.
• Participate in the cleaning rota to ensure the catering area is maintained to the required standards of the Catering Management System.
• Ensure that the tables, chairs, bins and general environment of the café and surrounding area is kept clean and tidy. 
• Help to clean items (by hand or by dishwasher) so that there is adequate equipment available to serve customers. 
• Carry out facility checks as required.
• Be an active part of the Warwickshire Wildlife engagement team. Be able to speak to customers about Warwickshire Wildlife Trust, the nature reserve and membership which is communicated through your personal passion for wildlife.
• To undertake other duties as requested by the Catering Manger and Catering Supervisor.
   

General Responsibilities:

• Promote the work, mission and vision of the Trust at all appropriate times.

• Ensure a high level of customer service in all dealings with the public.

• Use every opportunity commensurate with other duties to contribute to the Trust’s membership recruitment, fundraising and engagement of people.

• Ensure continuous development of skills and knowledge required for the post, undergoing training and performance review as required by the Trust.

• Work within all the policies and procedures of the Trust, ensuring own compliance with the Trust’s health and safety policies and procedures and that of any resources for whom you are responsible.

• Work at all times within the Warwickshire Wildlife Trust’s Equal Opportunities Policy and to promote equal opportunities.

• Comply with all legal and contractual obligations concerning the responsibilities of your post, with particular attention to the Catering Management System procedures.

• Carry out any other reasonable duties commensurate with the level of responsibility of the post, as requested by your line manager, Centre Manager or the Chief Executive.

• Be available to work out of hours with regular weekend, evening and bank holiday working a requirement of the role.